Shipping policy
Shipping Policy
All Beam & Bond products are custom made to order. Processing times vary by product and customization level.
Processing Time
Most orders are completed within 7–14 business days after all customization details are received and any required digital mockup has been approved.
Large, highly customized, or bulk orders may require additional production time.
Processing time does not include carrier transit time.
Shipping
Orders are shipped within the United States using the carrier and service selected at checkout or the most appropriate carrier for the size and weight of the order.
Shipping costs are calculated separately and are the responsibility of the customer unless otherwise stated.
Large acrylic signs, recognition boards, and oversized custom pieces may require special packaging and may have higher shipping costs.
Delivery Estimates
Carrier delivery dates are estimates only. Beam & Bond is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, or other circumstances outside our control.
Shipping Damage
Please inspect your order as soon as it arrives.
If your item arrives damaged, contact us within 3 days of delivery at connect@beamandbond.com and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
- Photos of any visible carrier damage
Please keep all original packaging until the claim is resolved.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Lost or Misdelivered Packages
If tracking shows a package as delivered but you have not received it, please contact the carrier first and then contact us at connect@beamandbond.com if additional assistance is needed.