Refund policy

Refund & Return Policy

Because Beam & Bond products are custom, personalized, and made to order, all sales are final.

We do not accept returns, exchanges, or refunds for:

• Personalized or custom-made items
• Customer-approved designs or mockups
• Changes of mind after an order is placed
• Incorrect information provided by the customer, including names, dates, colors, logos, or wording
• Slight variations in color, material, engraving, or placement that may occur with custom production

Design Approval

For custom orders that include a digital mockup, production will begin after approval. Once a design has been approved, changes may require an additional fee and cannot always be accommodated.

Please review all spelling, names, dates, colors, and design details carefully before approving your mockup.

Damaged or Incorrect Orders

If your order arrives damaged or we made an error in your customization, please contact us within 3 days of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging, if damaged during shipping

If the issue is confirmed to be a Beam & Bond production error, we will work with you to provide an appropriate replacement or resolution.

Shipping Damage

Please keep all original packaging until your item has been inspected. Photos may be required for shipping claims.

Cancellations

Because materials and design work may begin shortly after purchase, cancellation requests are not guaranteed. Once production has started or a custom mockup has been approved, the order cannot be canceled or refunded.

Custom Orders

By placing an order with Beam & Bond, you acknowledge that custom and personalized products are created specifically for you and cannot be resold.